Privacy

Policy

1. Introduction

Vertex Studio ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or request our services
• Project Information: Details about your technology requirements, business needs, and project specifications
• Communication Records: Messages, emails, and other communications you send to us
• Account Information: Username, password, and profile information if you create an account with us

2.2 Information We Collect Automatically

• Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Analytics Data: Website performance metrics and user interaction patterns

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide our technology solutions, cloud services, web development, mobile development, and other services
• Communication: To respond to your inquiries, provide customer support, and send service-related notifications
• Business Operations: To manage our business relationships, process payments, and maintain our services
• Marketing: To send you information about our services, industry insights, and promotional materials (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect our systems, prevent fraud, and ensure the security of our services

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in providing our services
• Business Partners: With partners when necessary to deliver joint services or solutions
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data transmission, and regular security assessments.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which it was collected.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookie Policy.

9. International Data Transfers

As a global technology company with operations in Dubai, UAE, and Melbourne, Australia, we may transfer your personal information across borders. We ensure appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and adequacy decisions.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: